Privacy Policy

Last Updated: 03/11/2025

1. Introduction

Alpha Signals Club we respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.alphasignalsclub.com or interact with our products and services.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Luxembourg and EU data protection laws.

2. Company Information

Legal Entity: Alpha Signals Club
Country of Registration: Luxembourg
Address: Grand-Rue, 1660 Ville-Haute, Luxembourg
Email: contact@alphasignalsclub.com

If you have any questions about this Policy or your personal data, you can contact us at the email address above.

3. Data We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, phone number.

• Payment information: details necessary to process payments via Stripe or PayPal (we do not store your full payment details).

• Analytics and technical data: IP address, browser type, device identifiers, operating system, referring URLs, and activity on our site (via Google Analytics, Plausible, and Hotjar).

• Advertising identifiers: collected through Meta Pixel, Google Ads Tag, and TikTok Pixel for remarketing and ad measurement.

• Telegram data: Telegram ID and chat information for CRM and communication purposes.

We do not intentionally collect sensitive data (such as health, religion, or biometric information).

4. How We Use Your Data

Your personal data is used for the following purposes:

5. Remarketing and Advertising

We use cookies and similar technologies for remarketing on platforms such as Meta (Facebook/Instagram), Google Ads, and TikTok Ads.
This allows us to display personalized ads to visitors who have previously interacted with our website or services.

You can control or disable ad personalization at any time:

• Facebook: https://www.facebook.com/help/568137493302217

• Google Ads: https://adssettings.google.com

• TikTok Ads: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data

We will never sell your personal data to third parties.

6. Cookies and Tracking Technologies

We use both first-party and third-party cookies for:

• Essential operations: enabling core functionality of the website.

• Analytics: measuring traffic and user interactions (Google Analytics, Plausible, Hotjar).

• Advertising: remarketing and conversion tracking (Meta Pixel, Google Ads Tag, TikTok Pixel).

Cookies are stored for up to 12 months unless you clear them earlier.
You can delete or block cookies through your browser settings at any time.

Note: A cookie consent banner will be displayed to obtain your permission for non-essential (marketing and analytics) cookies.

7. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Policy:

• Payment and transaction records — up to 10 years (for legal/tax obligations).

• Marketing data (email or remarketing) — up to 12 months or until you withdraw consent.

• Account and chat data — while your account remains active or as required for legitimate interests.

8. Data Sharing

We may share your data only with trusted service providers who assist in our operations, such as:

• Hosting: Netlify, Vercel, Hostinger

• Payments: Stripe, PayPal

• Email Marketing: Brevo

• Analytics: Google Analytics, Plausible, Hotjar

• Advertising: Meta, Google Ads, TikTok Ads

• CRM / Chat: Telegram Bot, Intercom

All third parties are required to protect your data according to GDPR-compliant agreements.

9. International Data Transfers

Some of our service providers may process your data outside the European Economic Area (EEA).
In such cases, we rely on:

• EU adequacy decisions; or

• Standard Contractual Clauses (SCCs) approved by the European Commission
  to ensure your data remains protected at the same level as within the EU.

10. Your Rights (Under GDPR)

As a data subject, you have the following rights:

1. Access – request a copy of your data.

2. Rectification – correct inaccurate information.

3. Erasure – request deletion of your data (“right to be forgotten”).

4. Restriction – limit how we process your data.

5. Data Portability – request a copy of your data in a structured format.

6. Objection – object to processing (including direct marketing).

7. Withdraw Consent – withdraw any previously given consent at any time.

To exercise your rights, please contact:
📧 contact@alphasignalsclub.com

If you are not satisfied with our response, you may lodge a complaint with:
Commission Nationale pour la Protection des Données (CNPD) – https://cnpd.public.lu

11. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction.
These include data encryption, access controls, secure hosting, and periodic security reviews.

12. Children’s Privacy

Our services are intended for users over the age of 16.
We do not knowingly collect personal data from minors. If you believe a minor has provided data, please contact us for immediate deletion.

13. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available at www.alphasignalsclub.com/privacy-policy.
We will notify users of material changes via email or on our website.

Alpha Signals Club
Grand-Rue, 1660 Ville-Haute, Luxembourg
📧 contact@alphasignalsclub.com